Terms and conditions

Terms and conditions and software licence terms for Snaez · Version: 11 November 2026

1. Supplier and scope

These terms govern the use of Snaez and the associated Snaez account. The software supplier and licensor is:

Dennis Schott
Hauptstr. 35
98660 Themar
Germany

These terms apply to consumers and business customers. Individually agreed terms take precedence. The version agreed at the time of an order applies to that acquisition; later versions do not automatically amend existing contracts.

2. Purchases through Polar and contract formation

Paid purchases are made from Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, USA. Polar is the seller and merchant of record and handles payments, invoicing and taxes. The purchase contract is with Polar. We provide the software and grant the usage rights described below.

Continuing from this website to Polar does not place a paid order. You can review and correct order and payment details in the Polar checkout before placing a binding order. The purchase is subject to the Polar Buyer Terms incorporated at checkout. These licence terms do not restrict claims against Polar.

3. Product, price and delivery

Snaez is an application for managing communication and organisation. The product description, offered platform and system requirements disclosed before the order determine the agreed functionality. Email and other connected services require suitable accounts with their respective providers; those services are not included in the Snaez licence.

The standard purchased licence is a one-time purchase, has no fixed expiry and includes all future Snaez updates without an additional licence fee. There is no subscription or automatic renewal. The total price, including applicable taxes, shown by Polar before the binding order applies. Separately agreed trial or complimentary licences may have an expressly stated expiry date.

After payment is confirmed, the licence is assigned electronically to the Snaez account used for the purchase. Activation and periodic licence verification require an internet connection. No physical storage medium is supplied. If delivery fails, you can contact us using the address above.

4. Usage rights and changing devices

You receive a non-exclusive right to use Snaez for personal or business purposes on one activated device at a time per licence. To change devices, deactivate the previous device in your account and activate the other device. Necessary installation and backup copies are permitted.

Licence keys must not be shared for unauthorised simultaneous use. Renting or sublicensing requires our consent unless mandatory statutory rights provide otherwise. Legally permitted acts, including necessary backups, interoperability and lawful resale, remain unaffected. Third-party components are also subject to their separately identified licences; rights granted by those licences are not restricted.

5. Accounts and access protection

Assigning and managing your licence requires a Snaez account with an accurate email address. Keep your credentials and licence keys confidential and notify us if you suspect unauthorised access. Liability remains governed by applicable law; you do not assume liability without fault for every use of your account.

6. Withdrawal, returns and refunds

We do not offer an additional voluntary return or exchange policy for software licences properly supplied. Statutory withdrawal rights, remedies for defects and other mandatory refund rights remain fully applicable. Issuing or activating a licence key does not, by itself, exclude a refund.

Consumers generally have a statutory right of withdrawal for distance purchases. Please refer to the applicable withdrawal information and seller contact details in Polar's purchase process. For paid digital content not supplied on a physical medium, the right may expire early under section 356(6) of the German Civil Code only where performance has begun, you expressly consented to performance beginning before the withdrawal period ends, acknowledged the resulting loss of that right, and received the required contract confirmation under section 312f of the German Civil Code. Accepting these terms alone is insufficient.

Purchase-price refunds are processed through Polar. Statutory claims against the respective contracting party and Polar's refund decisions under its applicable terms remain unaffected. You may also contact us for assistance; this does not restrict other valid ways of giving notice or statutory deadlines. Where a purchase is validly unwound, the associated usage right ends and the licence may be deactivated.

7. Defects and updates

Statutory remedies for defects apply. In particular, consumers retain their statutory rights to have digital products brought into conformity, obtain a price reduction, terminate the contract or claim damages where the legal requirements are met. Legally required updates, including security updates, will be provided and announced for the legally required period. These terms do not shorten those obligations.

8. Liability

Our liability is governed by applicable law. In particular, liability for intent, gross negligence, injury to life, body or health, and mandatory product liability is not excluded or limited. These terms also do not impose a blanket exclusion of liability for loss of data.

9. Privacy and contact

Details of personal-data processing are in our privacy policy. For technical questions and licence issues, contact support@reamote.com. We are neither willing nor required to participate in proceedings before a consumer dispute resolution body.

10. Statutory rights and this version

These terms do not impose an exclusive court venue on consumers or waive mandatory protections. If a provision is ineffective, the applicable statutory rules apply; it is not automatically replaced with the provision most favourable to us. The current terms are available at /en/terms and can be saved using your browser's print or save function.